If you would like to return an item, please notify us within 48 hours from your order date to info@thehillsvet.com or call us on 04-3308808 and state the product you would like to return with the reason for return. If eligible, we will process a credit note to you can use against any of our services at The Hills Veterinary Clinic.
Please note that we are unable to accept returns for the following:
- Any type of medication especially prescribed medicines
- Open food items
- Items purchased on sale
- United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment
- We will not trade with or provide any services to OFAC and sanctioned countries
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- Cardholder must retain a copy of transaction records in The Hills Veterinary Clinic (if paid by card or link).
- User is responsible for maintaining the confidentiality of his/her account.
Prescription Item
Prescription items are available only for The Hills Veterinary Clinic clients where the pet has had a consultation with us and has purchased the required item within the past 6 months. If you are unable to purchase your prescription, it may be time for a consultation to see if the prescribed product is still right for your pet. Contact us on 043308808 to book an appointment with your vet.